Verizon Complaint - Verizon will not Stop Billing me Even though I paid Their Fee to Stop Service
NEW YORK, NEW YORK -- I canceled my service in March 2010 and paid $120 to get out of the contract. I asked for a receipt but they said they couldn't give me one. In June I realized they were still billing me so I sent several emails with no response. In July I called again and paid $110 to get out of this contract. Again they refused to give me a confirmation #. Sept 16 2010 I checked my account and realized they were still billing me! This is beginning to feel like criminal intent of theft. I was furious. Spoke to "Patrick" who would not transfer me to a supervisor. He said they are not allowed to transfer for this reason. He said he would cancel the account and I said but I have already done this. What proof do I have that you won't continue to bill me. I kept him on the phone for awhile insisting I get a supervisor. I told him I felt sorry for him because he worked for such a badly run company. He said I know and then said hold on let me see what I can do. He came back and someone would call me in 48 hours. No one ever called me. BTW: their fees some months were $300 and I never knew why. This is THEFT. Anyone want to put together a class action? Rule the air is their tag line. close but it should be Rule the customer.
Verizon Will Not Stop Billing Me