Kenmore and Frigidaire Complaint - Never Buy Kenmore Or Frigidaire Elite Convection Oven Range
I paid almost $3000 for what I thought was a high quality product from Kenmore. It is a Kenmore Elite Convection Oven with the nice digital display. I bought in February of 2008 and have had nothing but problems with it and now the GLASS SHATTERED AFTER BAKING FOR 15 MINUTES AT 350 F!!!
I have had the digital display replaced what will need to be 3 times now in (twice within the first 8 months) and now a third time (since I had to purchase the darn Sears warranty extension). Maybe this is destiny too as I was about to purchase a new fridge and dishwasher and was looking at Kenmore as well. But now, I will never ever ever buy another Kenmore product. I called customer care, and of course it's not under warranty nor any goodwill warranty coverage. My advice to people looking to buy products from Kenmore...DON'T!! If $3000 cannot buy a decent quality product that is used maybe 2 times a week, then I just don't know what will... maybe I should build a clay oven and go back to basics!! I hope JD Power reads these reviews and gives Kenmore a HUGE BLACK EYE in quality. If you would like to see a picture of the broken window go here:
I really want Kenmore to realize that they will never be considered a company that cares about quality nor about their customers. If this isn't poor quality then I don't know what is. If this stove had been 10 years old, and was being used and abused, then I could understand, but come on!! less than 2 years old and hardly used!! Don't you people do any reliability testing? I'm an engineer in the automotive industry and while I would never argue that cars made in the USA have high quality, at least they are getting better and at least they provide a warranty period that represents coverage over infant failures!!! Kenmore Sucks...and that's sad!
As a new update, I did find a website http://www.appliance411.com/parts/sears.shtml that will help you determine who makes the appliance vs. who brands it. In this case it looks like Frigidaire manufactured the stove I have, so let's make sure BOTH companies get black eyes on this review.
UPDATE AS OF 09-23-2011
ALMOST EXACTLY 1 YEAR TO DATE AFTER THE FIRST TIME!! the glass on my oven has shattered AGAIN!!! UN FRIGGIN BELIEVABLE!!! DO THEY TIME THIS STUFF? I left a message on the sears service line this morning (they were closed) and i will keep you updated on what transpires! I personally believe they should replace the whole oven because otherwise i will be having to extend the damn warranty EVERY TIME for this VERY DANGEROUS TYPE OF FAILURE.
Here is a link to the pictures I took this morning. I am amazed at how similar the shatter pattern is! this goes to show that it's a bad design as I mentioned. the second picture is for those of you who may say, it's too similar. I took it so you can see the date on my ipad!
SECOND TIME SHATTERED DATESTAMP - 09/23/11