Northwest Airlines Complaint - 1-2-3-Free Tickets - FRAUD ALERT
MINNEAPOLIS, MINNESOTA -- IN the fall of 2004, NWA offered high revenue frequent fliers an incentive to purchase full priced round trip tickets. The offer, entitled, 1-2-3-Free, promised to award a free domestic round trip ticket to all who purchased four full price tickets during the promotion period. Rules were provided, with a tag line that should have tipped us all off to the pending FRAUD about to be committed by our monster monopoly local airline; the term said "other restrictions may apply". Once the award tickets were earned, those who earned them learned that the tickets are NOT TRANSFERABLE so parents may not use the tickets to take children on flights with them despite the historical transferablity of other frequent flyer awards. This rule was not in effect when Northwest enticed their important frequent flyer base to purchase full priced tickets to earn the awards - a clear case of BAIT AND SWITCH! In addition - the percentage of flight segments with available seats makes the use of these free tickets nearly impossible. Northwest clearly had no intention of redeeming the free travel vouchers and will not respond to consumer complaints about this fraudulent program designed to entice customers into paying higher prices with the promise of award travel. Is anyone out there an attorney? this may be a very easy to prove and win class action suit. NWA clearly mislead the high revenue business travelers it counts on to pay its bills. Comments welcome!