Budget Rent-A-Car Complaint - Budget Truck Rental Nightmare
Everything that could possibly go wrong did go wrong with a Budget Rent a Truck reservation. First, their website doesn't return a receipt to your email account. The time you request to pick up the truck means nothing. After an hour waiting with only one employee on duty, the truck I reserved wasn't available. Instead of a ten foot truck, I was handed keys to a 24 foot truck. The larger truck was in terrible condition, and the engine vibrated violently and quit several times along the way. When returning the truck, the unbelievably rude employee (still the only one working at the Orange City, FL, location) argued about the condition of the truck and couldn't answer any questions, which included whether the mileage qualified for the discount code shown on line, what taxes were charged on the bill, or even why the mileage being charged conflicted with what was recorded at the time the truck was rented. When I complained both by telephone to the corporate office and on-line for the unprofessional treatment and being overcharged and for being provided an unsafe vehicle, there was no response at all (this was almost two weeks ago). Budget is a terrible rental agency, and this makes two horrible experiences in a row. The last time I rented a car, Budget again didn't have the car and fixed me up with a much smaller vehicle that also vibrated terribly and had to be returned within ten minutes and the rental agreement canceled. Don't waste your money or your time; find a much better and more ethical rental company unless you enjoy pain, suffering, and terrible treatment.