US Bank Complaint - Recent call to "Customer Service" leaves me talking like a pirate: ARG!
MARSHALL, MINNESOTA -- USBank Office Equipment Finance Services (OEFS): TERRIBLE! This is the "financing tool" that copier companies sell their accounts to. USBank OEFS can't get their head out of a hole-in-the-ground! I've been a client for decades, and they do not communicate well with the companies from whom they buy these contracts (the copier seller). OEFS is "GREEDY" in late fees, when it can take 16 days for an invoice leaving their office to reach my desk, I have to sit down the day I receive the invoice and pay it... or they claim they don't get it in time. What is that? Is it really my fault that their "payment processing center" is so slow. It is probably in Pakistan!
So I recently called customer service...three months ago I provided proof of property damage insurance on this copier, but, hhhmmm, they can't find it, (this after a verbal acknowledgment back when I faxed it) so I'm contacting my commercial insurance agent again (She said: "Todd, we did this 3 months ago...oh, it's USBank, they are notorious for this.”) So I’ll have to do the process again. And I can just forget about the $30/monthly “Prop Damage Surcharge” I’ve been charged all these months.
Further, not one, but two “customer service” reps just got sarcastic and condescending with me: The first representative was just plain snotty, but when I pressed for a manager, she (the manager) she accused me of taking “a tone” with her and called me sarcastic (which I was not, it quickly became clear that these “customer service” ladies were neither service-oriented or customer-friendly … Saving grace: it is “Talk like a pirate day” so: arg!