Toshiba Amer Info Systems Inc Complaint - Laptop dead after just three weeks
I purchased a Toshiba Satellite laptop from Best Buy on August 29, 2010. Three weeks later, it was booting up to a blank gray screen. I called Toshiba's Tech Support, which quickly diagnosed an irreparable hard drive that would have to be completely replaced. Best Buy only gives you 14 days for returns, so I am now at the mercy of Toshiba. I understand that hard drives fail, but given that mine died after just three weeks of light use, I consider my situation extraordinary and therefore worthy of an extraordinary response. Toshiba does not agree. I am subject to the standard process of waiting five days for a shipping box, shipment of the computer, a seven-day repair window, then standard UPS shipping back to me. In essence, it will take as long to repair my brand new computer as I have owned it. I called Best Buy in the hope of a workaround and was offered replacement with a blank hard drive, meaning I would need to purchase Windows to make the computer usable again. I called Toshiba to request the restore discs, thinking this would sound like a great solution to them. Toshiba will only SELL me the Windows restore discs, again treating me like someone who got two years out of the laptop prior to the hard drive failure. I have never been so disappointed in a customer service experience in my life.