U-Haul Complaint - Nightmare from the get go
ALBANY, MISSOURI -- I called the local Uhaul dealer in Albany Mo weeks in advance of the date I needed the truck thinking that talking to that dealer directly would insure I would have the truck I needed, when I needed it. Said was very personable and assured me that he would have a 14 ft truck available at his location on the date I requested.
Just as I was about to board a plane from Tx to fly to Mo specifically for the purpose of picking up the Uhaul, I was called by Vicki to confirm the rental. The problem was, she was in a town 60 miles from Albany. And I had no way to get to that town to get the truck. She was quite sympathetic and made several calls to her supervisor who basically told her and then me that Said should not have promised me a truck at the local location and that I could only get one at the dealer 60 miles from Albany.
In the end, I arranged for another Uhaul truck in another town. I was out the cost of gas to get the truck to the point I needed it and the trouble to get it rented which was another nightmare on top of what was already going on. Any other time, it would have almost been comical. The rental agency was obviously new and had little computer experience which resulted in a 5 minute rental process taking an hour. Then she couldn't get my credit card to work. And finally with only three trucks on the lot, she could not find the one she had rented me and actually sent me away in the wrong truck.
All in all, it was a horrible, stressful experience. I have used Uhaul a number of times to move my son around Texas and those experiences were always without a problem.