Chase Manhattan Bank Complaint - Fee gougers
I sent Chase a final payment for our mortgage. The payment covered over 4 months worth of funds including principal and interest. We sent a letter with the payment indicating we were paying off the loan and asked for confirmation that the loan was indeed paid off. We received a normal monthly statement but it showed only one months worth of our funds were applied against the loan. The remaining funds were placed in an unapplied status--no other information given. I called the customer service number and got a terse agent. He informed me that they had fees that I hadn't paid for reconveyance and recording at our local county. We didn't know about this and told him Chase never told us about it. He said it was our responsibility to call them and find out about the additional fees. I asked why they didn't apply the full amount of our funds to the loan and he said they wouldn't until I paid for the fees and oh by the way they would be charging me interest on the unapplied funds for every day they waited for the next check. So we are paying interest on our money they have already.
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