Liberty Ford Southwest Complaint - They just made it worse

Review by John in Parma on 2010-09-21
PARMA HEIGHTS, OHIO -- Brought my 15K mile 2008 Grand Marquis in for warranty serivce 9/16/10 The rear defroster quit working. They tried to solder the connection back on and failed. They tried to glue it back on and failed. They then told me Ford woudl not pay for a new window and offered to split the cost of the repair today 9/21/10. I declined and just took my car back. After two days with no loaner they put me in an 02 Taurus with 70K miles and bad brakes.... Stay away folks far far away from this place. From the Service manager, the Sales Manager and the General manager they all kept blaming Ford. If this was not a warranty repair they shouldn't have tried to fix it twice over six days only to end up making it worse.
Comments:1 Replies - Latest reply on 2010-09-22
Posted by Johanna on 2010-09-22:
My '05 Sable just had the rear window defrost go out on it this summer, too. I gotta get that fixed before winter hits. That's when I really need it.

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