Family Inns of America West Pigeon Forge, TN Complaint - Family Inns of America west @ Pigeon Forge TN, Terrible!
PIGEON FORGE, TENNESSEE -- My boyfriend and I recently reserved this hotel in Sept 2010 for the Grand Rod Run held twice a yr at Pigeon Forge. Thinking we were gonna be on the strip, they put us down the street from their office, behind another hotel in an absolute dump. There were dead bugs in the window. Pile of dirt beind the door, and what looked like popcorn all in the floor. The air conditioner located in the wall, had no knobs to adjust the cooling and blowing of air. Covered in filth. I found the face plate to the ph in the floor up next to the bed. Dust galore! When we asked for a refund, they replied they did not do refunds. Needless to say we left, and lost 266.00. But was not about to stay in a bug infested, dirty, filthy room. This place is a disgrace to Pigeon Forge. All the wonderful things Pigeon Forge has this place should be shut down. The State really needs to have a look at this hotel.