USAA Complaint - USAA betrays it's member.
I never had any problem with USAA until now. One day as I tried to log on to do the usual check my account and pay bills, I was denied access. So I call wondering why that was they said there was a problem in insurance so I talk to them and they could not give me an answer as to why but they ended up fixing my access problem. So a couple of months go by and it happened yet again. So I did the same call went through the same thing, however this time I asked to speak to manager. I was told that one will get back to me before the end of the day. So I patiently waited, however I still needed to check my balance on my accounts. I call the automated system to find out, however I did not get any info on my accounts I was transferred directly to a representative The representative gave me the info I need and then some, that my accounts were scheduled to be closed in 14 days and that I was no longer "acceptable" to the bank. I had no prior knowledge of this not a phone call, letter, email nothing. And in my trying to find put why I wasn't "acceptable" no one could give me a straight answer, and was being tossed around to every department and every manager in USAA except the insurance department. A couple of days passed and I had yet to receive a call from the insurance manager, so I called and what do you I still have no idea why I am not "acceptable". I am a Specialist in the US Army, I have served my country for 6 yrs, isn't this the basis of their bank "serving those who serve". Well I have to say USAA you are a backstabbing, lying institution. And I believe I wasn't the first person you have done this to. I bank with chase now and I am very happy with them, even though they don't have the products that you provided for me they treat me with respect and have way better customer service as well as easier banking I will never have to talk to a machine again.