AirTran Airways Complaint - Atlanta Employee, Bad Calls
Let me preface this by saying that I was on a 5 day trip to Washington DC, with around trip AirTran with one stop. Friday was Los Angeles, Milwaukee, DC and Tuesday was DC, Atlanta, and Los Angeles. 3/4 trips were fine, spectacular, especially from DC to Atlanta.
So we arrived in Atlanta and because I was seated in row 11, I was in boarding zone 8. First, it takes an excruciating amount of time to board, given when we were supposed to take off, and it turns out some lady had knee replacement surgery and had to be accommodated, and she was crying about them embarrasssing her when she was singlehandedly holding up the flight. Then, zone 8 boarded and this employee declares that there's no room aboard the plane and everyone else needs to check their bags. I requested an aisle seat specifically so I could leave the plane ASAP.
I told her that my bag will fit. It is smaller than the dimensions on their bin. It has fit on the other 3 AirTran planes and on Delta planes under the seat. She insisted on checking it because there was no time to see if it fit because the plane would be late. I get on the plane and see that the bin on top of seat is full. With a laptop where my bag could have gone because the inconsiderate excuse for a human being behind me didn't want to jeopardize his leg room. Evidently some people don't realize that unless one is sitting in row 11 A, B, or C, their luggage does not belong in that compartment. In another overhead compartment, there was a flat backpack where my bag could have gone. Basically the employee didn't even get on the plane to see whether all available spaces were filled before she declared everybody had to check their bags. That alone wasted half an hour of time at the airport.
Their employee did not make the right call. Yes, the plane was in danger of being late, but there were empty spaces left in the cargo bins. I know they could have fit my bag because they shoved in the knee replacement lady's bags on the plane instead of checking them. Also, if someone needed special treatment, they should have known beforehand, not 30 minutes before the flight takes off. Their lack of planning should not result in a waste of my time. Finally, the charm I had on my bag broke because it was not meant to be on a bag that needed to be CHECKED because the bag itself was smaller than most of the bags on the plane, minus the flat backpack.