Residence Inn Complaint - Residence Inn-Paducah, KY
PADUCAH, KENTUCKY -- Be very careful when booking reservations to this hotel. Despite having a confirmed reservation, your reservation could be cancelled due to the facility allowing exisiting patrons to extend their stay despite their 'sold out' status. In my 10+ years of traveling for business, I have never had a hotel do this to me. My reservation was cancelled on the day of my check-in when I had already arrived to my destination. The other name-brand hotels in the area were sold-out so the Residence Inn booked me a reservation at a non-name brand hotel for my stay. The hotel booked reservation was not the same type of accommodations reserved at the Residence Inn. When Marriott Rewards contacted for assistance, was told that since I was the only one of four persons checking in that day that did not hold 'Platinum' status, I was chosen as the one patron to be chosen to have their reservation cancelled. Whenever I have attempted to extend a stay at a hotel that is in 'sold out' status, I have been told that there are no rooms available and I would be unable to extend my stay. Not the case with this facility. Be very careful when you book a reservation at this hotel as you may find yourself without a reservation upon your arrival!
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