Travelocity Complaint - Travelocity Hotel Cancellation Penalty Scam
From the Penalty section in the Travelocity hotel reservation confirmation:
"We know sometimes you have to change your plans, which is why we do not charge any cancel or change fees. We do, however, have to pass along any change or cancel fees that come directly from the hotels or airlines."
In this case the hotel, Super 8, had a no penalty if cancellation notices were received before 4 PM. We tried to cancel our last night's stay of a three night booking. Travelocity told me that the penalty would be the equivalent of three nights' stay. They pointed out a bullet point further down:
"Any changes to, or cancellation of this booking are subject to a cancellation penalty. This includes a 3 night room charge plus applicable Tax Recovery Charge & Service Fees."
But they also state that they do not impose penalties...
Once you read that there will not be any Travelocity cancellation penalties, you think you are safe and move on... Any normal person would view this as a first class scam. I would be interested to see how the law treats this type of deliberate contradictory clauses in their policy documentation.