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Mexicana Airlines Complaint - Mexicana Airlines is the worst airline - Airfare
Airfare - Complaint
On August 28, 2010 at I was scheduled for my return flight from Cancun Mexico to Los Angeles USA at 4:30pm. I arrived at the airport in Cancun Mexico at 12:30pm and was told by a Mexicana employee at the counter all Mexicana flights after 12pm noon had been canceled. I was given paper instructions on how to proceed to request for a reimbursement and was advised to seek another airline for transportation as all Mexicana flights had been canceled and I would not be able to fly back through Mexicana. No other information was given except to proceed to a different airline as soon as possible and purchase an airline ticket to return to my destination.
I was basically left stranded at the airport in Cancun without a return flight. I stood in line for over 2 hours at the AeroMexico sales counter to request to purchase a ticket to return back home to Los Angeles. I was told all flights were full due to many Mexicana passengers whom flights were also canceled and had no choice but to fly through other airlines, including AeroMexico. I was told by the AeroMexico agent there was only one flight with a few available seats scheduled to fly to Los Angeles on that day. The flight had two stops scheduled, one in Mexico City and the second stop in Guadalajara then it would proceed to Los Angeles. I was left with no other choice but to purchase a ticket for that flight as it was the only available flight to Los Angeles on Saturday, August 28, 2010. Total out of pocket expense $643.38
I was basically left stranded at the airport in Cancun without a return flight. I stood in line for over 2 hours at the AeroMexico sales counter to request to purchase a ticket to return back home to Los Angeles. I was told all flights were full due to many Mexicana passengers whom flights were also canceled and had no choice but to fly through other airlines, including AeroMexico. I was told by the AeroMexico agent there was only one flight with a few available seats scheduled to fly to Los Angeles on that day. The flight had two stops scheduled, one in Mexico City and the second stop in Guadalajara then it would proceed to Los Angeles. I was left with no other choice but to purchase a ticket for that flight as it was the only available flight to Los Angeles on Saturday, August 28, 2010. Total out of pocket expense $643.38
Comments:
Posted by bargod on 2010-09-22:
Stranded in Cancun, that doesn't sound so bad. Seriously though that sounds like an awful ordeal. Did Mex airlines ever say why they canceled the flight? Hope you get reimbursed.
Posted by azspots on 2010-09-22:
They went bankrupt I believe....stuck in Cancun doesn't sound bad at all ;) Glad you got home
Posted by CaptainSpaulding on 2010-09-23:
I challenge your assertion that Mexicana Airlines is the worst airline... that distinction belongs to American Airlines!
Posted by momsey on 2010-09-23:
That is awful. I've been in the Cancun airport. Not somewhere you want to be stranded.
azspots is correct - they went bankrupt and stopped flying. Interestingly, they are one of the world's oldest airlines. I had no idea.
azspots is correct - they went bankrupt and stopped flying. Interestingly, they are one of the world's oldest airlines. I had no idea.
Posted by anaijes on 2010-09-23:
Mexicana Airlines filed for bankruptcy in the US and Mexico. They are only willing to reimburse customers for the flights they canceled but could care less about the passengers they left stranded and are not willing to reimburse for their out of pocket expense to return back home. They could have notified those customers in advance instead of waiting to the last minute to cancel and leaving people stranded, especially in a foreign country. They should have also stopped booking flights if they were filing bankruptcy. I hope a class action law suit arises from this. Its just simply wrong to do this to their customers and they shouldn't get away with it.
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