Wal-Mart Complaint - Tire lube express - oil change
My daughter took her car to our local Wal-mart to have her oil changed, She shopped while waiting on it, soon they called her to come get her car, she drove it home, which is 5 or 6 miles from Wal-mart, then drove it to school the next morning, which is maybe 2 miles from our home. That afternoon she got in it to come home and water started going every were, so we knew a hose had busted. So it was a few days before I got my mechanic to come check on it, after all it was in a safe spot at the high school. when he came I meet him there. he started it and my god it was knocking so bad and smoking it was unreal. he told me there was no oil in the car, I told him she had just had it changed a few days ago. sure enough when he pulled the dip stick out NO OIL was even on it. he added oil to start it to see were the water was coming from, and yes it was a hose. but it did not explain were the oil was. I called the Wal-mart and a manager came out took pic's and looked under the can. and sure enough no oil under the car. no oil on the filter and the oil plug was ok. He said he would file a complaint with the home office. well after a month or more I called the home office. and they said they had closed the case due to no one responding to their calls, well they were calling a child's phone #1. and the manager failed to give them My number that I had given to him. so my daughter had no clue what it was all about no message was left and when she would call back it said this office is closed. When I got to speak to larry today he said Wal-mart was not responsible, that it not having no water must have blown the oil out. LOL, I was like I have driven many years and never have I drove a car that over heated that it blow the oil out. He said he had video showing the mechanic had put oil in the car. I ask to see the video, He refused. he said it was the property of Wal-mart store. So he said at my expense I could have the car towed to a mechanic shop, and have them call him with a report on what they think cause the problem to began with, I'll NEVER SHOP ANOTHER WAL-MART. I will take it to a mechanic, and I will have it seen to and have them call Wal-mart. But I sure doubt they will do anything about their mistake. They want you to spend your hard earned money at their store's and buy all your wants and needs their, but they sure don't want to own up to any thing they do wrong to you.