Don't Buy a Whirlpool Washer
Whirlpool Duet - Complaint
I purchased a Whirlpool Duet Washer and Dryer and paid almost $2000 for the set. The dryer has been fine, but the washer is poorly made. When it was less than 5 years old it required a new motor control unit, which cost over $400 for the part and service (F11 error code).
It also emits a horrible odor despite taking all the measures to minimize the smell such as tablets, hot water, detergents, bleach, etc.) I also wipe out off the rubber gasket and leave the door open although the smell has become unbearable if I leave the washer open. My clothes stink! The air around the washer stinks! I found out from the appliance store that this has been a major issue with Whirlpool and Whirlpool owned Maytag appliances. WHIRLPOOL WILL DO NOTHING about either the MCU failure or the odor.
The only recourse is to buy another brand or give Whirlpool another $1000 for their new and improved Duet model, that is supposed to have features that address the odor problem. I also found out that it is not just an issue with the rubber gasket. Even if you spend more money to replace it, you would still have smells coming from between the 2 drums, which you cannot get at.
I am voting with my feet and voice against purchasing any products from Whirlpool until they compensate owners for this problem. DO NOT BUY from WHIRLPOOL. They will not stand behind their products. The quality they used to offer is no longer there.