T-Mobile Complaint - Service Issues
CINCINNATI AREA -- When I first signed up for TMOBILE back in 2008, I was quite pleased with the plan I purchased. I did the Fave Five Plan. It was affordable and exactly what I needed. My phone was decent, the payment was decent and the first month I was very content with TMobile.
Some time after this I started having a lot of dropped calls. It was very awful! I assumed it was my phone so I called Tech Support and they had me reset my phone and told me that they would have someone look into the cell tower closest to my home. I really did not believe this would be my solution. I had "retry", "not available" errors on my phone and was told to replace my SIM card, which a TMobile store did for me at no charge. I figured the next thing I needed to do was to get a new cell phone, and I did.
What is great about TMobile is they allow you to do an early upgrade, they allow you to also make installment plans on a phone with NO interest. I was happy I was able to upgrade my phone before my two year contract expired. I was also pleased that when I erroneously ordered the 500 minute Even More plan (thinking it had Fave Five), their customer service allowed me to go right back to the Fave Five grandfather plan and there was no error in billing because of it.
I get my new phone thinking it might actually improve my service. I even added more to the phone such as unlimited internet.
However----NO SERVICE issues still, this was horrible! There was absolutely NOTHING I could do to get better service. Nothing. Dropped calls, constant texts in limbo, my texts getting sent days later or I get texts days later. Internet was a total JOKE. I saw absolutely NO reason to keep a phone I cannot use because I rarely had service. 98% of the time I was in my home my cell phone had NO bars and was constantly saying "searching". I had a call drop twice during a phone interview. I had calls drop during long waits for customer service, I had calls drop in the middle of me trying to leave a voice mail of a client. I could no longer trust TMobiles service.
I ported my number in August 2010. My new carrier took my TMobile number over and I didn't have to do a thing. My TMobile account was deleted as soon as my number was ported, which took no more than 30 minutes to do.I am so very happy with my new service. TMobile did not mess up my bill, my final bill was $0 and I have yet to receive a termination fee, which confuses me because I agreed to a new two year contract when I did the upgrade. My new carrier works amazingly and I am glad I am no longer with TMobile because of the service issues.
If you live in the Cincinnati area (corner of Indiana, Northern Kentucky) you will probably get very spotty service. Meeting a person that worked for TMobile, he told me that about 50% of the people they cell plans to come back within the 14 day period because they can't get service in this area. I have yet to know of anyone personally that has been happy with their TMobile service here. It might be great elsewhere, but I would make sure you test the hell out of it within your trial period or you'll be just as frustrated as I was for almost TWO years because of NO service at home, work or anywhere really!
I honestly do believe that my area had decent coverage and at some point that changed. I even attempted to roam on the two networks that my phone picked up when I could not get a signal, ATT and Cincinnati Bell. I was unable to do this.
In my area I am very pleased to say that ATT is really great for coverage. There has only been one place in the middle of nowhere my phone did not have a signal with ATT. TMobile was spotty and terrible. I do believe you should stay away from TMobile if you live in this area because it is quite frustrating not being able to hold a 5 minute conversation without a dropped call.
If you decide to test another cell company out, see what their return period is and test it for at least a week, or at least two depending on the time frame of the policy. If you decide you like the new carriers service better, have them port your old cell number to your new phone. This cancels everything with your previous carrier.
PS Still not sure why I have not received a notice for a cancellation fee.
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