Microsoft Network (MSN) Complaint - Multiple Hotmail problems - no solutions...ever!!
SCOTTSDALE, ARIZONA -- I have been using Hotmail as my personal email for many years. Every once in a great while there would be the "Server too busy" message, but it was tolerable. Noting the many years comment above, literally hundreds of friends, family, companies, lists, etc, have the address. It would be an enormous effort to find and update all of them. I even signed up for the pay-per service. Going back about a year, and really becoming prevalent in the fall of 04, the "server too busy" errors started occurring regularly, even frequently. I sent literally dozens of support messages asking for a solution but always got the generic response. Here's the cut-n-paste of a typical one..."I gather from your mail that, you get a, “Server Busy” error message when sending mails. **genius at work**
In reference to you query, I would like to inform you that due to network communication errors in the MSN Hotmail servers, some customers were experiencing unacceptable delays in receiving email, occasional delivery of multiple copies of the same email and problems in sending mails.
Our technicians were able to identify and fix the problem. Hence you should ideally not be facing this issue any more."
That was from 5 days ago (Feb 20) and, of course, nothing has changed. I also noticed that the more I complained, other things started happening to make my user experience more painful. Now, I am unable to download nearly all attachments due to false-positive virus scans. I have to try multiple times (always get PCNBDs) after clicking "send" for any emails and have to copy myself to make sure it went. Pictures no longer show at all in the UI and, since they're all flagged with a virus, I can't download them either. On the one occasion I was able to speak to "Nicole", the tech support supervisor, she informed me that the "pay-per" was only for the extra storage, not for the Hotmail service, which was free, and essentially told me to live with it, right before she hung up on me. So here's my conclusion: If you plan on using hotmail as your personal account, plan on headaches, and only an illusion of any type of support.