Expedia.com Complaint - Hotel didn't have their lights on
777 FLAGLER DR, WEST, SUITE 800, FLORIDA -- I went through Hotel Planner which is owned by Expedia for a reservation at a Comfort Inn in Winston-Salem, NC. I thought I was getting a discounted price by going through them. I agreed to pay $79.99/night. I reserved two king handicap accessible rooms and paid in advance. Upon arrival, I discovered that rooms were going for $55. I asked for the rate to be adjusted. I was told I could get that rate for Friday only and that my rate would be $63 the other nights. I agreed. Unfortunately, Hotel Planner never sent my need for accessible rooms to the hotel so they were not prepared to support that need. We were given one but then there was a problem and we had to be moved to another room. Saturday night, there was an accident and the lights went out. No showers, no room service, no breakfast, no safety, no security, once you left the room you were OUT. The hotel went out of their way to meet customer needs. They agreed to comp my stay for Sunday night if I wanted. I agreed since the alternative was to move to another hotel. At the end of the stay I was expected to sign a blank form (Expedia's rules) which I refused to do. I was unable to get a zeroed out receipt because that goes to Expedia as their credit card is used to pay for the room. The end result was I never got reimbursed for the difference in rate OR comped for the night. I'm sure Expedia got theirs as the hotel manager said he adjusted their bill. No one in hotel planner or Expedia or their management firm has even been kind enough to answer my calls or letters much less address this problem. PS The $63 rate was what Expedia paid when I paid them $80. The ONLY comment made by customer service at Expedia was that someone at the chain was gonna answer for this as they are not allowed to tell us what the rate Expedia paid is. No one worried about my being cheated but that their secret was out about how much they made on the deal. The hotel mgr comped Expedia for the night lost, you'd think I'd get at least that, but no, Expedia has my money and are keeping it.