Starbucks Complaint - Tall Mocha Frappuccino in a Grande Reusable Cup - What's the big deal?!
SUGAR LAND, TEXAS -- To Whom It May Concern,
Since the person whom I am writing this letter about is the manager, *****, at Hwy 59 & Grand Parkway on 19908 SW Freeway in Sugar Land, Texas I thought I would send this letter of complaint to the corporate office.
I visit this particular Starbuck’s weekly. When I go to the store I take my grande refillable insulated cup and ask for a tall drink – not a grande. Rather than the manager making the drink in my reusable cup, she makes it in a size tall disposable plastic cup- which defeats the purpose of my reusable cup. When she does this all the coffee flavoring is on the bottom. If anyone else in the store makes my drink they make it to a tall specification in my grande cup. I am not looking for a free larger size when I visit the store, but I would like to be able to order a tall drink and get one that tastes right and not watered down because the mocha syrup sticks to the disposable plastic cup. The interesting thing is that she ends up pouring the remainder of the drink down the sink. What a waste. To top it off she never offers me my receipt (which I know in the past would get me a tall, iced drink for $2 after 2 P.M. on the same day). I have to ask for it.
In the beginning the manager used to try to charge me for a grande when I ordered a tall and when she found out I was not going to pay for a larger drink she started measuring my drink order in a disposable plastic cup. To top it off, she is always abrupt and rude to me whenever I come into the store…and that is my main complaint.
I have been going to Starbucks for over 10 years now and I have never experienced someone as rude as her. Since my latest run in with the manager in August I have not been back to this particular Starbucks. I will not go back until something is done about this very rude and unprofessional manager.
I would appreciate it if you could talk to her about her lack of customer service skills and that she should treat each customer with dignity and grace.