CoreComm Complaint - Cancellation Issues - Internet Services
Internet Services - Complaint
WILLIAMSVILLE, NEW YORK -- I called to cancel my account with CoreComm in June and was told by Customer Service that I had until July 23rd to cancel by mail. I sent the company a letter via snail mail canceling service as directed in the first week of July. CoreComm continues to bill me and threaten collection activity.
I was a long term subscriber to their service and even re-subscribed in 2007-after this experience I would never do this again- would not recommend anyone get involved with this company.
I have tried talking to their "accounts receivable" representatives and, like others have also mentioned- they just hang up on me. When I have asked for a supervisor, I was told that there is no one higher in the department.
I have filed a complaint with the BBB- but I note that the company has an F rating with them due to non response from many consumer complaints.