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Budget Rent-A-Car Complaint - Watch out for E-toll scam from Budget Rent-A-Car - Car rental E-toll charge appears on your credit card!
Car rental E-toll charge appears on your credit card! - Complaint
Get ready for a surprise a week after returning your car when you look at your credit card statement! A $12.50 charge listing under BUDGET RENTACAR TOLLS 866-2573707 US
I was never told about the e-toll pass, never requested it, and even though we paid our one toll in cash, the device was activated. So we have been charged $12.50 after the fact on our credit card--$2.50 to pay the toll (a SECOND time) plus $2.50 a day for using the device!? And good luck waiting for a customer service person who CANT help you. Can you say SCAM? Stay away from BUDGET and E-PASS.
I was never told about the e-toll pass, never requested it, and even though we paid our one toll in cash, the device was activated. So we have been charged $12.50 after the fact on our credit card--$2.50 to pay the toll (a SECOND time) plus $2.50 a day for using the device!? And good luck waiting for a customer service person who CANT help you. Can you say SCAM? Stay away from BUDGET and E-PASS.
Comments:
Posted by Skye on 2010-09-23:
The E Pass is activated when you pass a toll area. What does your contract say about the E-Pass? Many car rentals are doing this, because toll booths are just about a thing of the past in many places. The toll that you are paid for in cash, is it the same one that is charged to the E Pass? If it is, provide proof you have been double charged to the Budget.
Posted by getoverit on 2010-09-29:
I'm glad I read this because it's something I didn't know about. That's a nice little service for a car rental company to provide. Personally I'd be willing to pay a few bucks over and above the actual toll, just for the convenience.
However, they need to make it clear from the beginning that they are providing the service, what the charges are, and how the activation works. Just some extra words in the fine print of the contract isn't good enough.
However, they need to make it clear from the beginning that they are providing the service, what the charges are, and how the activation works. Just some extra words in the fine print of the contract isn't good enough.
Posted by sue on 2011-05-31:
We were billed by Budget for an electronic toll from the Homestead FL area when we were only in the Venice FL area. We never were anywhere near Miami or Homestead. The car was never out of site and locked in our garage at night. It got even stranger when we talked to the 3rd party billing company in NY. Florida needs to look into this situation because this must be happening to other tourists.
Posted by Hal Watson on 2011-07-09:
Yes, this Budget Rent-a-Car eToll "service" is a TOTAL ripoff!! I was charged a $15 fee on top of a single, $1.50 toll-- ridiculous!!
I sent Budget an email complaint. I'll never use Budget again if they fail to respond to my complaint in a constructive sort of way!!!!!
I sent Budget an email complaint. I'll never use Budget again if they fail to respond to my complaint in a constructive sort of way!!!!!
Posted by Greg on 2012-02-28:
How I defeated Budget E-Toll fraud.
I rented a car from Budget at Fort Lauderdale airport in December 2011 and got into the same scam.
The rep told me neither about that SunPass device nor about extra charges associated with it.
Since I didn't know about that "very convenient service", I paid cash at toll booths.
Back home I found that some E-Toll crook company charged my credit card by $23.
To get money back:
1. I called my credit card and requested a Dispute Form for that charge.
2. I wrote a paper letter (not e-mail) to Budget Headquarters:
Avis Budget Car Rental, LLC
6 Sylvan Way
Parsippany, NJ 07054
or
Avis Budget Group, Inc.
4500 South 129th East Ave
PO Box 699000
Tulsa, OK 74169-9000
In the letter, I explained that it was a fraud, that I didn't signed up for that extra service and even was not aware about it.
As a result, credit card was refunded in the full stolen amount of $23. The whole story took about 4 weeks and couple post stamps.
I rented a car from Budget at Fort Lauderdale airport in December 2011 and got into the same scam.
The rep told me neither about that SunPass device nor about extra charges associated with it.
Since I didn't know about that "very convenient service", I paid cash at toll booths.
Back home I found that some E-Toll crook company charged my credit card by $23.
To get money back:
1. I called my credit card and requested a Dispute Form for that charge.
2. I wrote a paper letter (not e-mail) to Budget Headquarters:
Avis Budget Car Rental, LLC
6 Sylvan Way
Parsippany, NJ 07054
or
Avis Budget Group, Inc.
4500 South 129th East Ave
PO Box 699000
Tulsa, OK 74169-9000
In the letter, I explained that it was a fraud, that I didn't signed up for that extra service and even was not aware about it.
As a result, credit card was refunded in the full stolen amount of $23. The whole story took about 4 weeks and couple post stamps.
Posted by vicki on 2013-05-03:
This just happened to us! We paid cash at tolls for 3/16/2013 Orlando/Disney trip. Charge mysteriously showed up on our card. They are claiming same as above. We are fighting it!
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