Home Protect Warranty Complaint - Home Protect does not want to help
To whom it may concern,
I called in a claim in May 24, 2010 and paid a deductible for a full diagnostic test. I obviously did not get a FULL DIAGNOSTIC TEST. Home protect recommended and sent out Air Cool, which is not a reliable company. Air Cool came out and worked on my outside unit and replaced the fan and called it done. The inside unit was not even looked at, nor did he check to see if it ran properly.
On June 14, 2010, I called in again regarding my air conditioner. I requested not to have Air Cool to come out, but the answer was that I should if I don't want to pay another deductible. I expressed how Air Cool was not professional, and it seemed like Air Cool did not do a good job because my air conditioner never really cool proper. The air was blowing but not really cool. Air Cool said it will work properly soon.
On Jun 27, 2010, I had to call in another claim regarding my air conditioner. Once again my fan motor needed to be replaced. Air Cool was called out again, and I requested not to have them sent out. If Air Cool was sent out, then I want a different technician. Air Cool sent out the same technician, and he did not perform a full diagnostic test, nor did he do a good job repairing my air conditioner. Moreover, the technician always had a bad attitude with me and I continuously call in to request something to do about it.
My last claim that I called in, once again Air Cool came out to my house to look at the air conditioner and the same technician showed up. The technician looked at the inside unit and basically said he did not look at this before and said he will come back later. I did not hear from him for 3 days, so I had to call the home protect the situation that I been sitting at home with no air conditioner and never heard back from Air Cool.
Home protect finally did something about it and call Ward Mechanic out to look at my unit. It did not even take Ward Mechanic a minute to determine that my unit was installed in 1978 and the blower has no longer made. Furthermore, Ward Mechanic immediately stated that my AC unit can not be repair and the whole unit needs to be replaced.
It took a few days for the equipment to be shipped to Ward Mechanic and on top of that Ward Mechanic schedule was full due to summer time in Louisiana, so my inside unit was not installed for over a week on top of the time wasted waiting on Air Cool.
Even after my inside unit was installed, my AC unit was still broken. My outside unit needs to be replaced. I called home protect for an answer and it took a few days for home protect to come up with an answer. The answer I got was that home protect did everything that is possible. I don’t think it's enough. I think you should put yourself in my position.
Every time Air Cool or Ward Mechanic came out to my house, I have to take off of work or someone else has to, so someone can be home. That is money that is taken out of our paycheck because we didn't go to work. Also, because of Air Cool did not catch the evaporator coil leak inside my house and it got worse by the day, my new floors need to be replace now. Again, that’s money out of my pocket. I live in Louisiana and its summer time, so I had to buy 3 window units in the meantime because it takes forever to get my unit fix/replace. Again, that’s money out of my pocket. There were a few nights prior to buying the window units that I had to get a hotel room because it was too hot, which is money out of my pocket. Even though I had window units in my bedrooms, we still had to go out to eat because it was too hot to be any where besides the bedroom and cooking would have made it hotter. Again, more money out of my pocket.
Even though home protect help me out with the inside unit, it still cost me over $700 out of my pocket. Home protect suppose to help me out with my AC unit, but it seems like home protect does not consider what I had to go through. It cost me a lot of money and stress. My family had to sleep and live in the heat. All I ask is that home protect would help me out with my AC until it is running properly.
Furthermore, my outside unit is now broken and I ask home protect to help me out especially since my family and I had to go through with all of this all summer. Home protect simply said that's all home protect can do. I asked if home protect can reset the cap or take it from next year especially it only a few weeks until October which will reset the cap. I also requested to cancel my policy so I can take that money to assist me with my outside unit.
Moreover, Air Cool came out to my house multiple times to replace things that took money out of my allowance for the year, which is my cap has reach so quickly. Air Cool should have replaced my OLD 1978 unit and I would have more money and would not cap of so soon. Home protect should have put that into consideration and that everything that was paid to Air Cool and put it toward my outside unit due to the unreliable and poor job Air Cool did. Air Cool basically did not understand what they were doing and did not properly diagnose my unit. Home protect should recognized that and put that into consideration, but home protect did not. I tried to ask what else I can do or who I can talk to. It took another few days for home protect to get back to me to see if home protect can help me. I have for a supervisor or manager to call me, but I have yet to hear from them. Thus, tell me how I suppose to feel and think regarding this. I have yet heard from you to see what was my plan or how things are going regarding my AC, so how do I suppose to feel that you did a good job or helpful? How do I suppose to react? I bet if they were in my position, they would be upset too. They aren't trying hard enough to help me.