Dodge Complaint - Won't Stand By Product
After all the numerous recalls I've had to endure for my 2003 Ram 3500 diesel, the one major problem I really had wasn't covered. The original fuel pump system was such a terrible design, and the problem I had so common, that they don't even make a replacement part for it anymore. Instead, they sell you a kit which requires about 5-6 hours of labor to totally re-do the system (plus $500 parts). Customer service? Forget about it. If you finally get through to talking to your "case manager" all you'll hear is:
"It's no longer covered by the warranty"
Conclusion- as long as your crappy product limps through until after the warranty expires, then screw the customer (aka. sucker).
Did I mention that this problem manifested itself by my truck stalling out in the fast lane on the freeway during rush hour- not a lot of fun trying to steer/brake a 6000+ pound truck with no power steering or breaks! How could this not be a safety recall issue?
I am done with Dodge.