Banzai Toyquest Complaint - Not Informed Of 60 Day Warranty
Hello, my name Anthony Cruz. I live in Fresno, Ca. I purchased a waterslide from Toy-R-Us for 544.00 dollars, and before completeing the transaction I asked about the warranty. The gal said "oh, it's 1 year" I was satisfied and made the purchase. five hundred dollars is a lot of money when your not working, but the kids really wanted the slide, so we did it. May 29th 2010,is when we got it didn't use till June 12th. Now I live in Fresno and wheather permitted we used the slide only a few times through June and July. Come Augest we wanted to use it for a party, on Augest 21st, I set it up and it was ready to go and boom!...it ripped a huge hole on the side. The seam tore apart. I contacted the customer service, they said send them e-mail. I sent the receipt, pictures of the damage. They e-mailed back and said sorry, it's past 60 days. I wrote back not understanding what 60 days ment, I said Toys-R-Us said 1 year. they wrote back well Toys -R-Us is wrong it's 2months warranty. I wrote back what kind of scam is this my slide blew up in less then 75 days and we didn't even use iy that much cause of the wheather...they didn't care, I sent them 3 e-mails, they said sorry, but thank you for buying Banzai waterslides good by. I'm pissed what can I do????