Hewlett-Packard Company Complaint - Frustration - Pavillion Slimline
Recently, my computer died. I took it to a computer store to be fixed when they called me they stated it was my motherboard. They further informed me that the motherboard had a recall on it, but expired. I called Hewlett Packard to see if they would honor the recall as it is a recognized default in their equipment and they should stand behind their product. I spent 75 minutes talking to people that tried to sell me computer support for $99. Eventually when I explained I wasn't paying for computer support since the computer wouldn't work and I would like to speak to a supervisor they declined multiple times. I eventually was passed onto a "supervisor" after a lengthy discussion they passed me onto a case representative They said there was no recall on the computer. There had been at one time, but it expired. At this time there is no recall. I asked why I was not notified as they have my information. No one was notified. So basically the only people that were able to take advantage of this defect were those that had an issue during the time the recall was made. They will not replace it. Kicker is, I have a laptop made by them as well. There is a recall on the laptop, which they never mentioned in all of my conversations with them. They were aware I have the laptop as well, because the one representative asked if I was calling about the laptop. I stated, no my slimline.
How does this company stay in business?