Lanebryant.com/Charming Stores Complaint - Poor Customer Service, So Many Different Answers
I originally ordered some bras on line and had them shipped to one of there store's. When went to pick up none fit, so very nice sales attendant helped me pick some more out(I don't find them easily) Once got home realized that only one truly fit I bought several had had left three tagged still for return. So couple weeks ago brought back to store, they had 1 in stock in my size and then ordered 2 more in my choice of colors to be shipped to me, they said all of there things shipped by mail as I have Po box and home address, was so happy for all there help!!Well it turned into a nightmare~~It seemed to be taking too long so called the customer service, they informed me all there items shipped ups and that it would be sent back to them and I would be issued a credit on my card, I informed her I did not want a credit, I bought the bras on the deal buy 2 get two free, so she said they would go ahead and reorder them for me, I was irritated that store never told me ups but happy was being fixed. Kept checking the status and seeing nothing changing so many e-mails back and forth ended up having to contact a charming store representative said my order had been put on hold because of address once talked to him said they were verifying this was not a fraud, so now I am accused of possibly frauding them, then said first I would get my order 6 days later another new order~~when let him know had waited long enuf he said it would be here by Friday I said had lost all faith in lane Bryant, at that point was so frustrated could hardly speak, told him had to let him go he could do whatever. FRAUD~~how insulting I buy quite a bit from Lane Brant my first place to shop at outlet here on coast, used to be anyways. Low and behold that night when I checked mail box was there~~I sent email to let them know received it~~and hadn't frauded them with no reply back poor customer service for sure have lost me as a customer!!