Alaskan Airlines Complaint - Alaskan Airlines Customer Service
Date: September 21, 2010
To: Alaskan Airlines
From; Lou Ann Anderson
Subject: Alaskan Airlines Customer Service
In 2008, I flew from Seattle to California, and back. On the return trip, my $250 camera, which my husband bought for me, as a wedding anniversary gift, was missing from my suitcase.
I called to complain about it, and the customer service representative told me, “It is not our responsibility.”
The next day I heard on the news that ten Alaskan Airlines baggage handlers were fired from their jobs due to dishonesty.
Why is it NOT Alaskan Airlines responsibility??????
We all realize that customer service reps can easily while away the hours, in a comfy office, with climate control, equipped with an espresso bar; and can easily forget about the poor sap, that is being ripped off by baggage handlers, employed by Alaskan Airlines.
Question: What would you call a team of customer service representatives, along with a team of dishonest baggage handlers, that “work”, (loosely used term) for Alaskan Airlines that seem to be uncomfortable with customer service skills?????
Answer: How about a mob!!!!!