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Alaskan Airlines Complaint - Alaskan Airlines Customer Service - Camera
Camera - Complaint
Date: September 21, 2010
To: Alaskan Airlines
From; Lou Ann Anderson
Subject: Alaskan Airlines Customer Service
In 2008, I flew from Seattle to California, and back. On the return trip, my $250 camera, which my husband bought for me, as a wedding anniversary gift, was missing from my suitcase.
I called to complain about it, and the customer service representative told me, “It is not our responsibility.”
The next day I heard on the news that ten Alaskan Airlines baggage handlers were fired from their jobs due to dishonesty.
Why is it NOT Alaskan Airlines responsibility??????
We all realize that customer service reps can easily while away the hours, in a comfy office, with climate control, equipped with an espresso bar; and can easily forget about the poor sap, that is being ripped off by baggage handlers, employed by Alaskan Airlines.
Question: What would you call a team of customer service representatives, along with a team of dishonest baggage handlers, that “work”, (loosely used term) for Alaskan Airlines that seem to be uncomfortable with customer service skills?????
Answer: How about a mob!!!!!
To: Alaskan Airlines
From; Lou Ann Anderson
Subject: Alaskan Airlines Customer Service
In 2008, I flew from Seattle to California, and back. On the return trip, my $250 camera, which my husband bought for me, as a wedding anniversary gift, was missing from my suitcase.
I called to complain about it, and the customer service representative told me, “It is not our responsibility.”
The next day I heard on the news that ten Alaskan Airlines baggage handlers were fired from their jobs due to dishonesty.
Why is it NOT Alaskan Airlines responsibility??????
We all realize that customer service reps can easily while away the hours, in a comfy office, with climate control, equipped with an espresso bar; and can easily forget about the poor sap, that is being ripped off by baggage handlers, employed by Alaskan Airlines.
Question: What would you call a team of customer service representatives, along with a team of dishonest baggage handlers, that “work”, (loosely used term) for Alaskan Airlines that seem to be uncomfortable with customer service skills?????
Answer: How about a mob!!!!!
Comments:
Posted by The_Judge on 2010-09-23:
Just for the record.....it's Alaska Airlines, not Alaskan. And I agree with you, you are entitled to all your belongings in your bag that you checked in to begin with.
Posted by ticia232 on 2010-09-23:
Due to fact that they actually caught thieves working for them, call
them up again. I think that they would pay up now.
But at the time, they didn't know (or maybe did but couldn't interrupt
an ongoing investigation, and I think this is the case.) so there was
nothing that the airline could do.
them up again. I think that they would pay up now.
But at the time, they didn't know (or maybe did but couldn't interrupt
an ongoing investigation, and I think this is the case.) so there was
nothing that the airline could do.
Posted by Helpful on 2010-09-24:
How does one really know what happen to the camera? All this sounds like is a lot of speculation.
Posted by CaptainSpaulding on 2010-09-24:
I agree with Helpful.
Since your camera was stolen over two years ago, even if it was stolen by an Alaska Airlines baggage handler, it is now long gone. After you found out that a number of Alaska Airlines baggage handlers had been fired for "dishonesty" days after your camera was stolen (Were they ever arrested for stealing items from customer's luggage?), you should have sought the advice of a lawyer on how to proceed against Alaska Airlines.
In the future, you should never pack valuables into checked luggage. All valuables (including cameras) should be packed into your carry on-bag!
Since your camera was stolen over two years ago, even if it was stolen by an Alaska Airlines baggage handler, it is now long gone. After you found out that a number of Alaska Airlines baggage handlers had been fired for "dishonesty" days after your camera was stolen (Were they ever arrested for stealing items from customer's luggage?), you should have sought the advice of a lawyer on how to proceed against Alaska Airlines.
In the future, you should never pack valuables into checked luggage. All valuables (including cameras) should be packed into your carry on-bag!
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