Priceline.com Complaint - Priceline: Travelers Beware
I made a reservation online with my debit card through Priceline for my fiancee to fly on Saturday September 18 to Atlanta from Dallas.
On weds I chose the trip, made the reservation with payment and got the confirmation together with the itinerary and the itinerary mailed to my mail box. The flight was to fly out of Dallas @ 11.40am on Saturday. I dropped my fiancee at the airport, drove back 40 minutes home only to be called by my fiancee that American Airline will not let her board because my reservation has been cancelled by a guy called Rocky Smith from Priceline. At first I thought she was joking, or there has to be a mix up somewhere because we had a contract, and I have the itinerary and this is not the first time I m making Airline reservation.
To cut a long story short. I drove 40 minutes back to the Airport and was told at American airline counter to call Priceline. I called Priceline, and was informed they suspected fraud and had to cancel my reservation....FRAUD? Incredible! I asked the representative that out of the thousand of reservations made, how do they determine which one is fraud, you don't tell customers you suspect fraud after you have allowed their payment to go through and charged their cards. And even if they suspected fraud they shouldn't have uninalterally cancelled a valid contract without adequate notification, thereby leaving me and my fiancee stranded at the Airport.
I asked to speak to a Manager, at least someone to please help us make another reservation so that we can get on a plane to Atlanta instead of being stranded at the Airport. So much for customer service, I was bounced around from one department to the other. While all the reps were telling me to buy another ticket. I explained to them, that since it was their decision to cancel my valid reservation and I haven't been refunded, that the onus is on them to right things by helping us get another reservation /plane ticket....needeless to say all I got was customer disservice and I had to angrily leave the airport after been taken for a ride by one of the worst air reservation companies out there.