Don't Buy Whirlpool
Brand New Duet Washer - Complaint
Resolution Update on 09/28/2010:
By Posting my frustration on this Web Site I was contacted by a Fantastic Lady from Whirlpool. Her name was Mandy and she had my parts Fed-Ex to me the next day. MANDY THANK YOU VERY MUCH !!!! Im out of the Laundry Mat !!!!
Here's my experience with WHIRLPOOL. I bought a Brand New Whirlpool Duet Model # WFW9150WW00
Serial Number HL00656621
My Old GE washer died after 10 years ago. While in Lowes I called a very good friend, he's a retired appliance repair technician. I asked him what's the best washer out there. He stated " I love the Whirlpool Duet". I walked out of the store with it.
Here is where the fun begins. Over 3 WEEKS AGO my wife called me hysterical saying there was an explosion in my house. Being a Police Officer I rushed home to investigate. No explosion. I found my washer 6 feet from the wall ( washer in 1st floor bathroom) tipped on its side leaking water everywhere, machine full of water. Cleaned the disaster area and put washer back.
I called Whirlpool 1-800 number and 4 days later an appliance repair technician came to my home. I over heard him on his cell phone, I assume talking with the Boss. The washer filled with water, over filled, and went into spin mode. It became airborne !!!!!
The bricks that are bolted to the drum of the washer are broken, rubber front boot ripped to pieces, computer bad, controller bad.
The Technician assures me it can be fixed.
Two weeks later I get the call my parts are In. Be home between 11 and 3PM. Technician arrives at 3PM
WRONG PARTS --- Sorry sir -- I'll try to correct this problem. Another Week goes by....
I call repair Technician today and am told " MY Parts are BACKORDERED".
Im a month without a washer. Guess what.. If I bought a GE or Sears Id be washing clothes in my house instead of the laundry Mat.