MCI/Worldcom Complaint - MCI: EXTREMELY SKETCHY
MASSACHUSETTS -- Well... Here is my MCI Nightmare...
A few week ago MCI called and asked me to switch from my service(Verizon) to their neighborhood 200 plan. I wanted to make sure that I would have unlimed calling in my area code and they told me I would. I asked clearly about 6 times and they promised me and clearly told me six times that I would have unlimed calling in my area code, just like I had with Verizon. I even gave him a couple of the long distance calls in my area code that I frequently call and he told me that I would be able to call those numbers,without limitations, without any extra charges. They emphisized and clearly stated, approximately 6 times that everything would stay the same that I had with Verizon, except that I would also get 200 free long distance calls outside of that area code every month,one month free, a free 10 minute calling card and that my monthly bill would be a few dollars cheaper.
A week ago I recieved my welcome to the neighborhood package, which included my free calling card and my 1 month free certificate. Then the letter read:
....Your Instate Local Toll Service: $.10 a minute 24 hours a day, 7 days a week.......
THAT WAS NOT WHAT I HAD AGREED TO!!! I WAS PROMISED UNLIMITED CALLING FOR ONE MONTHLY RATE...NO EXTRA CHARGES!!
So, I called customer sevice to take care of the issue and once again they assured me and clearly stated that I would have unlimed calls within my area code at one rate, no extra charges. They told me to ignore what that letter read- that it did not apply to me.
Today I tried to make a long distance call, in my area code. The call was not able to go through...instead I got a recorded message about some toll block and to call a 1 800 number. So I called and the 1st person I talked to told me that I only had 200 long distance minutes, including my long distance area code. I thought that she must be new and that some mistake had taken place. So, I called again to get a different representative and he assured me of the same information that the first woman had given me. At this point I realized I had been scammed. I felt extremely frusted, annoyed,irritated and angry. Clearly they must have broken the law with the information they had given me to get me to sign up....information that was blatent lies!
I was connected to the customer service line. At this point I had already waited...waited an hour total on hold from the first initial phone call. The man who was helping me was quite pleasant...his name is Red. So, out of curiosity, and relief at actually talking to a real person and not recordings I asked him where he was located. He told me the Phillipenes and that it was 1:00am his time (it was 12:00 noon my time). So,it is my assumption that MCI also practices unethical wage procedures. Just to throw it out there. MCI is as grimy as it gets.
Anyway, I explained to Red what my situation was and he sympethized, but of course had to follow the rules of his job...so the best thing he could offer me was the Neighborhood Complete Plan.
With this plan I would have unlimed long distance calling, anywhere in the country- even Hawaii, for one flat monthly rate....supposedly. I really wanted nothing more to do with MCI, but I accepted and agreed to the plan, because I had an imoportant telephone call to make in my area code and just needed the toll to be lifted so that I could do that.
So, Red and I sealed the deal and ended the conversation. I tried to call the number again, but once again got the toll block message and once again called the 1 800 number. I explained to the woman everything that had happened and she was extremely nice and helpful and began trying to get the tollblock lifted from my phone. Then she put me on the customer service line in the Phillipines, again, and I explained the whole situation, again. Then I was put on hold and sent back to the nice helpful woman to get the outcome of the toll situation... She appologetically explained that there was nothing that she could do...I would have to wait two weeks before the toll block was lifted, when my new plan was activated.
So, I told the nice woman that at this time I would like to have nothing more to do with MCI and to please cancell all of my plans. She said that she was sorry, but I would have to call customer service for that.
At this point I had to go back to school. So, when I came home from school today, I immediately called Verizon. The line rang and right away I talked to a real person and within 5 minutes I had my old service back. It will be activated by Monday(about 48 hours).
But, I still had business to take care of with
MCI... I still had to cancel my plan. So I called cusomer service and talked to a nice woman over in the Phillipines who then transferred me over to a different representative in Canada to finalize my cancelation. Finally!! So, when my Verizon account is activated my MCI plan will be terminated. This whole telephone transaction took approximately 35 minutes of waiting on hold. The only good thing about that? They play some good jazz for their music while you're on hold,not the typical smooth elevator kind.
However, I still hadn't made my important phone call, so I decided to put one over MCI and activate my free calling card they had sent me in the mail. I called the 1 800 number on the front of the card and gave them my calling card number and pin number. They, informed me, however, that they would not be able to active the card at this time because I had a toll block on my line. I should have known!
Anyway, it felt good to get this out...
BE AWARE OF MCI!!! That's an understatement. No, but for real...if you've read this far, I wasn't a stupid customer... I was not confused or mistaken by carefully placed misleading wording or phrases:I was lied to, so watch out!
DO NOT CONDUCT BUSINESS WITH MCI!!!!!