Rairdon Dodge Chrysler Complaint - Worst of the Worst - Service/Harassment
BELLINGHAM, WASHINGTON -- I made the mistake of taking my Dodge truck into Rairdons for warranty service. I had just moved to the area from Seattle and was unfamiliar with the dealership or it's reputation. What a mistake on my part for not checking this out beforehand. The service department never contacted me about what was needed and kept the truck for over a week. As I needed the truck for work I finally called and was told that they did not have the equipment needed and that the repair shop they used would not be available because the person who balanced driveshafts was out sick and would not be back for at least another week. No one there had bothered to inform me of this. I had them put it back together and used it until it could be re-scheduled. In the meantime they had cost me well over $1,000 in lost business. I was given a free oil change by the service manager as a means of apology. When I brought the truck in later for the oil change I found out later that they had indeed changed the oil, but not the oil filter. Gee, thanks. And what really put icing on the cake was the deluge of e mails that followed (in spite of the fact I was assured that by giving my e mail address would not put on a junk e mail list). I tried unsuccessfully to unsubscribe from this and even called the dealership about it. After all who wants to be reminded constantly of an unpleasant experince? But then....the "robo calls" started. I had tried talking to the General Manager before this but had never gotten through or received a return call. This time I used the web site and after threatening to go to the BBB and writing Dodge/Chrysler directly I was called back by "Mitch" who was condescending to the point of being insulting. He also chided me for getting upset by e mails that could easily be put in a junk file. Deal with Rairdons at your own risk. I would STRONGLY suggest that you type their name followed by "complaints" in your browser. You will get an education before you ever step foot on their lot.