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USAA Federal Savings/Mortgage/Insurance Complaint - Rip Off - Auto Insurance and mortgage

Review by kabjk05 on 2010-09-24
SAN ANTONIO, TEXAS -- Auto insurance...after 12 years I called USAA got quotes on adding my daughter to our insurance in several different vehicle we were considering purchasing for her birthday. USAA quoted the prices, we purchased the car, and they upped the insurance payments by $300 a month! This is not what was quoted. In addition, I had a glass replacement policy but USAA decided to cancel glass replacement in this state without informing customers, at least until they make a claim.


Four years ago we purchased our home and the interest rates were high (7-8%). The mortgage was underwritten by Fannie Mae who has all the programs out for refinancing due to the economy and bail out and such. USAA will only refinance with and additional $12,000 down payment plus $7,000 more in closing fees. According to HARP (federal regulations) this is not legal but USAA has refused to budge from their set prices even though they are at least $12,000 more than Wells Fargo, BOA, Chase, and CitiBank. I am shopping for a new mortgage company and insurance company. I will be changing my savings accounts soon.

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