Suddenlink-Abilene Complaint - Can't Get No..Satisfaction
ABILENE, TEXAS -- We are held hostage in Abilene, Tx by the one and only cable company. They demand exhorbitant rates in order that we can receive television service. Satellite TV does not work here as the wind disrupts satellite TV signals. Thus anyone who knows about the wind in West Texas will tell you the wind does blow. For just internet and cable, I spend over $115.00 a month. I asked Suddenlink to fix the converter so no movies could be ordered. They told me they did so. Then what do I see? Almost a year later they sent me a bill for a pay per view which I did not order, but apparently someone did as it appeared on my bill. I asked for an adjustment because my system was supposed to be changed when I complained a year ago so that no one could order a movie. The company representative "Katy" had to refer it to a supervisor, who was coincidentally not available at the time. Have not heard from the supervisor. The second issue is that the recording system did not work for three weeks. When I called in to notify Suddenlink this summer, was told there was a glitch in their system, did not know how or when it would be fixed, but when I receive my bill that I could call in to receive an adjustment for the cable recording not working. When the bill came, I called and was put on hold forever. Katy finally made the adjustment, without apology for the disruption of service, but instead stated, "this is not something we normally do, but since you've been such a good customer we will do it this one time." Those type of statements do not promote good customer relations in what appears to be an overpriced commodity, that one can do without.