Blockbuster Inc. Complaint - Block Buster Express Charge Twice
MILPITAS, CALIFORNIA -- On 10 September 2010, I rent a movie at Block Buster Express Kiosk at Safeway Store address 555 E Calaveras Blvd, Milpitas, California. I returned the movie about 6.55 PM before 9PM dateline. The machine charged me again for another night (late fee) .
I called the Blockbuster 1877-300-2128 and they said sorry about the double charges and gave me a coupon for next time rental and they said they will send a technician to fix the Kiosk problem . On 19 September 2010, I use my coupon for a movie, this time I brought the movie back at 5 PM, the machine charge me $1.09 for late fee. The coupon they gave me is worth nothing. I called the customer service again and tell them the problem, At first, I think something wrong with the software and so I asked them to fix the machines. They told me that they will reverse the charge but they never do it. After I read so many complaints about the Block Buster Kiosks will charge you twice at different locations in U. S, I know they do it on purpose .
The Block Buster Express Kiosks at Safeway store 555 E Calaveras, Milpitas will charge you twice for every movie you rent, no matter how soon you return. So many people have been ripped off by Block Buster Express at the above location. I suggest people should go to Red-Box until Block Buster fix their machines .