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Blockbuster Inc. Complaint - Block Buster Express Charge Twice - Movie Rental At Safeway
Movie Rental At Safeway - Complaint
MILPITAS, CALIFORNIA -- On 10 September 2010, I rent a movie at Block Buster Express Kiosk at Safeway Store address 555 E Calaveras Blvd, Milpitas, California. I returned the movie about 6.55 PM before 9PM dateline. The machine charged me again for another night (late fee) .
I called the Blockbuster 1877-300-2128 and they said sorry about the double charges and gave me a coupon for next time rental and they said they will send a technician to fix the Kiosk problem . On 19 September 2010, I use my coupon for a movie, this time I brought the movie back at 5 PM, the machine charge me $1.09 for late fee. The coupon they gave me is worth nothing. I called the customer service again and tell them the problem, At first, I think something wrong with the software and so I asked them to fix the machines. They told me that they will reverse the charge but they never do it. After I read so many complaints about the Block Buster Kiosks will charge you twice at different locations in U. S, I know they do it on purpose .
The Block Buster Express Kiosks at Safeway store 555 E Calaveras, Milpitas will charge you twice for every movie you rent, no matter how soon you return. So many people have been ripped off by Block Buster Express at the above location. I suggest people should go to Red-Box until Block Buster fix their machines .
I called the Blockbuster 1877-300-2128 and they said sorry about the double charges and gave me a coupon for next time rental and they said they will send a technician to fix the Kiosk problem . On 19 September 2010, I use my coupon for a movie, this time I brought the movie back at 5 PM, the machine charge me $1.09 for late fee. The coupon they gave me is worth nothing. I called the customer service again and tell them the problem, At first, I think something wrong with the software and so I asked them to fix the machines. They told me that they will reverse the charge but they never do it. After I read so many complaints about the Block Buster Kiosks will charge you twice at different locations in U. S, I know they do it on purpose .
The Block Buster Express Kiosks at Safeway store 555 E Calaveras, Milpitas will charge you twice for every movie you rent, no matter how soon you return. So many people have been ripped off by Block Buster Express at the above location. I suggest people should go to Red-Box until Block Buster fix their machines .
Comments:
Posted by bcd on 2010-09-24:
Blockbuster, Inc. filed for Chapter 11 bankruptcy protection yesterday. Hope that makes you feel better.
Posted by MRM on 2010-09-24:
Mama Nooo!
Posted by MRM on 2010-09-24:
I usually go to Blockbuster store to rent movies and taking advantage of the coupons. I hope they'll stick around when I rent the movie "Iron Man 2" next week!
Posted by PepperElf on 2010-09-24:
LOL i know what you mean. the blockbuster down the road from me is going belly-up. they're even selling the shelves! so i know they prolly won't have iron man 2 unless they already paid for it (which i doubt)
Posted by LinusOno on 2010-09-24:
I know you probably know all about it, MRM, but have you tried RedBox yet? I've seen some Blockbuster "RedBoxes," but haven't tried them yet. The original RedBoxes are swell.
Posted by MRM on 2010-09-24:
I havent tried RedBox yet. Until BlockBuster goes kaput, I'll look into it.
Posted by Andrea_G on 2010-09-24:
I love Redbox. I like how you can reserve a movie online before picking it up, and return the movie to any other Redbox location.
Posted by PepperElf on 2010-09-24:
i've used red box but... i have personal issues with it.
1) dunno about the online system but the boxes only cater to the masses - meaning, only the most popular flicks. so if you want to rent something unusual, they might not have it.
2) dvd quality. i haven't used RB in a while but my boyfriend reported that the last time he got dvds from them they were pretty scratched up.
3) humans. human instincts cannot be replaced by machines. sure the machines never ask for a raise or quote labor laws if you don't give them a 15 minute break, but they don't care about you either. Say you try to buy all 3 xmen movies - will the machine tell you "hey we have the box set if you want to save some money"? Probably not. But the human will. (at least the ones at my local BB will... or, rather, they did...)
1) dunno about the online system but the boxes only cater to the masses - meaning, only the most popular flicks. so if you want to rent something unusual, they might not have it.
2) dvd quality. i haven't used RB in a while but my boyfriend reported that the last time he got dvds from them they were pretty scratched up.
3) humans. human instincts cannot be replaced by machines. sure the machines never ask for a raise or quote labor laws if you don't give them a 15 minute break, but they don't care about you either. Say you try to buy all 3 xmen movies - will the machine tell you "hey we have the box set if you want to save some money"? Probably not. But the human will. (at least the ones at my local BB will... or, rather, they did...)
Posted by MRM on 2010-09-24:
Pepper, thanks for the tidbit!
Posted by clutzycook on 2010-09-24:
Pepper, I don't have any advice for your 2nd and 3rd points about RB, but a solution to your problem in #1 would be to get a netflix subscription. They tend to have some of the more obscure movies available. Some of them can even be had instantly.
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