Qwest Complaint - Complaint
Qwest technical support is awful and the customer service is just as bad. I mistakenly decided to upgrade my internet, since the one I was using with QWEST was soooooo slow even though it was DSL. Within a couple minutes of my signing up online with Qwest to upgrade my service, I notices my pages taking an eternity to open only to get an error message saying the connection timed out or the page just NEVER opening. I found this odd, but my upgrade it said wouldn't take affect until 3 days later, so I thought it must have just been a coincidence. That was Aug 2nd. To this day, I still have problems opening certain pages on my intenet to include my MSN. COM homepage, Hotmail, several of my credit card companies pages, and sooo many more. When I contacted Qwest several days after the upgrade to tell them I wanted to cancel my upgrade because of the problem, they wouldn't let me and told me it must be MSN or my computer that is messing up. They contacted MSN, called me back and said it was my computer. So, I contacted Toshiba, and they couldn't figure out the problem, saying it must be my modem. I called Qwest again, they said NO! Toshiba said restore to factory default. I did that but it still didn't work (only made it worse because the connection at my house won't let me do any of my updates or download drivers and software, to include my antivirus program and print drivers) I called and emailed Qwest, the one guy hung up on me!! I took my laptop to a coffee shop and EVERYTHING works fine! - Proof it is my home connection with Qwest...it has been almost two months; Qwest is still charging for my Internet and my upgrade, but they haven't even tried to help resolve the issue. I even got an advertisement in my mail saying I am eligible for a free upgrade!!! Woohoo...we know where that got me in the first place. DON'T USE QWEST>>>THEY WON"T HELP YOU IF THEIR SYSTEM MESSES UP!