Hilton Hotels Complaint - Never prepay for a Hilton Hotel
NYC, NEW YORK -- I prepaid at the Hilton Garden Times square Hotel. They have a policy that you can't cancel and get your money back. I called 4 days in advance to cancel but agreed to another Hilton In Washington, DC if they would credit my account. VERBALLY they agreed to refund my money on the next statement if I booked a non-refundable room in Washington which I did. They would not honor the refund. when I complained to American Express I received, weeks later, a statement of their No-refund policy. had they not agreed to the refund I would NEVER have booked a Hilton Hotel again. Now I am committed for the Washington stay but that's it. I am yet more annoyed because I just invested in a new Hilton Garden Hotel yet to be built. I WILL NEVER STAY IN A HILTON AGAIN ever the one where I am an investor.