North American Bancard / Global Services Complaint - Extremely DISSATISFIED SERVICE and CHARGES
TROY, MICHIGAN -- I decided to open a new company and added Credit Card services for my customers. This company will sell you a ship compared to other services on the market by starting off with Free Terminal equipment, all the benefits and fees you feel is ideal but they stick you with a 3 year contract and an enormous cancellation fee, and absolute worst customer service. They did not document my problems and claim they did not have any records. I went through telephone training. But when it was time for the real transaction, everytime I had a problem trying to process a credit card, IT NEVER WORKED. I tried to call into the bank and they closed early so you had to use the automated system and it never processed my transactions. I talked to technical support and they never got me working either. I decided to cancel my services 3 months later and they threw up the cancellation fee. I decided to ride out my contract at a low cost monthly, they decided to double my monthly fee after 2 years and debit it from my account without my knowledge or agreement. Everytime I called, there is no management available and they were not flexible about resolving the problem. I am currently seeking assistance to fight against this company. I cancelled their access to debit my account any longer and they are still threating me they will continue to debit, even without my permission even after I submitted in writing 3 times. I WOULD NOT RECOMMEND THIS COMPANY TO MY ENEMY, IT IS NOT WORTH YOUR HEAD-ACHE.