Ashley Furniture Cookeville Complaint - Unsatisfactory - LivingRoom sofa chair ottoman
COOKEVILLE, TENNESSEE -- I urge anyone who reads this website to NEVER NEVER buy anything from ASHLEY FURNITURE Cookeville Tn, and to read reviews from other ASHLEY FURNITURE stores across the country. I wish my husband had before he purchased me a gift certificate as a surprise for our new house. I have been waiting 6 wks past the due date for my furniture to be delivered. First I was told they were waiting on the sofa, before they could make delivery. Danny at the distribution center said it should be in on the next shipment (1 week) after due date. The next week (2) they acted like they had never talked to me before and said it would be in the next week. When I asked what was taking so long for my sofa he said he did not know I would have to call my salesman at the store. I called the salesman immediately he said he did not know why the distribution center told me that he has nothing to do with it after the point of sales. I'm sure he has his commission check in pocket although I have no furniture.
Next they told me the sofa would be in on the next truck due to the distribution center at the end of the week(3). No furniture!!!! As you can guess week (4,5) same thing.
Now we are at week (6) for furniture that was supposed to be delivered early August. This week it would be delivered on the next truck they had coming to this area, mind you I paid for delivery. My husband called the distribution center they said it would be here Thursday or Friday. On Friday he called again they said they did not have a truck coming this way. He told them it had better be here Saturday morning!! Danny at the distribution center called back and said it would be here by 1:00pm Saturday. In the meantime I have called the store twice to talk to upper management and both times she has been out of the store running errands! Of course she will call me back immediately. No phone call.
Which brings us to 7:50am on a Saturday morning, Danny from the distribution center calls and gives me this long story about the second driver's son having fever and he wouldn't be in and he could not deliver my furniture today. Incredible! What about the first driver? No response will not deliver my furniture today. They have my money paid in full why would they deliver my product?? DO NOT BUY FROM ASHLEY FURNITURE UNLESS YOU HAVE MONEY TO THROW AWAY!!!!!!!!!!