Time Warner Cable Complaint - Time Warner is driving me insane!!
CAROL STREAM, ILLINOIS -- For the last three months, I have received no less than six pieces of mail a month and up to 10 phone calls a day from Time Warner begging me to bundle my service and sign up for home phone service. The calls come from 877-864-6344.
I have Road Runner and Cable service through Time Warner and am very happy with the price, quality and options.
I do not want, or need a home phone. I have had nothing but a cell phone for at least five years, maybe longer.
I have politely asked at least five times that TW stop calling and sending mail. I Have sent no less than three certified letters begging them to stop calling me. I have called both my local and regional offices, as well as sent certified letters to both.
I am told it takes up to 30 days to stop the calls and mail. My first certified letter was sent 67 days ago, signed for 62 days ago.
It isn't even noon yet, and I have received FIVE calls from 877-864-6344. The problem is they use an automated dialer, and 99.9% of the time I answer, only to be greeted with dead air.
Today after the fifth call with dead air, I called back and asked for a supervisor, only to get the usual "We'll remove your number, it takes up to 30 days." I was hung up on when I tried to explain the certified letter 67 days ago.
Time Warner is about to lose my business due to these repeated marketing calls. I Have done everything I can to stop them, yet they drone on and on and on.....