Hydroderm Complaint - Fraudulent C.C. Charges & Horrible Customer Service Attitudes
WWW.HYDRODERM.COM -- My wife wanted a sample from Hydroderm, I guess it's some skin lotion or something. Anyway, they wanted a couple bucks for the shipping and yada yada so I let her put it on one of the credit cards for my company.
Well, the product arrived and she wasn't impressed with the quality or claims from Hydroderm so she called their customer service and told them not to put her on the monthly supply mailing or whatever and they gave her a cancellation number. She mentioned that the lady had been very short and snotty to her. I said, well, shes probably just was having a bad day.
Needless to say, 4 weeks or so later I notice a $61.00 charge from Hydroderm on my credit card. No products received, no authorization for the charge, nothing!! My wife called to find out what was going on and was treated with quite a bit of hostility. The customer service person informed her that unless you specifically request them not to. My wife explained that she had done so and had a cancelation number. The person told her that wasn't a valid number and that she would issue her a new number. Well, the charge still has not been reversed and when she called again to complain the person she spoke with told her the cancellation number was issued after the charges to my C.C.!!!!!! She explained that they told her she needed a new number and the lady called her a liar. All of these contacts with them have resulted in my wife being very upset afterwords at the attitude and insinuations from these customer service reps.
Anyway, the charge is still on my card 11 days later, she still has received no products, I phoned Hydroderm's customer service number today to try and get some answers. Some rude crass person named Porsche answer, told me basically that it was not her concern, refused to provide me with a manager's contact info and hung up on me in mid-sentence. Very condescending and smug. I cannot believe the way she spoke to me.
I have filed Fraud Claim with my Credit Card company and I am considering filing with the FBI and FTC as well.
Even if it was legitimate they should of only charged her $45 anyway and they charged $61
These people should be shut down