Roud Rock Hyundai Complaint - Worst service visit to a car dealer in my life.
ROUND ROCK, TEXAS -- Here's what I just sent to the service manager. Read it and you can understand the title of my review:
This is for the SERVICE MANAGER & GENERAL MANAGER.
I went in for an oil change and a SECOND attempt at making the hood fit tight (because it rattles noisely and has chipped the paint on the fender by its bouncing around) today and it was not a good experience. First, the tech pointed out that my front tires are worn on the inside edge to the point of needing replacement.
15,000 miles on my car and the front tires are shot because of an alignment problem. The service writer of course said Hyundai doesn't warranty tires, but that he would check to see if Bridgestone does.
Then the tech pointed out the lower radiator frame is bent (which could have been straightened, but I'll do it myself). I got home and just read the tech's notes. First, he wrote that the air filter is "filthy". Well, why didn't he TELL ME?? I would have told him to replace it. Second, he wrote: "Core support is bent. No adjustment could be made to latch". Let me be clear about this hood latch. Last year, on an oil change visit, or maybe the visit to have the bad radio replaced, I told the service writer about the bad-fitting, rattling hood. When he finished the car, he wrote that he had adjusted the hood as good as he could. It was still misaligned and loose and has been ever since. So, the bent lower radiator support piece has nothing to do with the badly aligned hood on this car - it's a design defect. I'm 63 and have had several cars in my life and this is the worst service call I've ever experienced. Bad radio that had to be replaced, bad hood fitment design, tires that are shot at 15,000 miles. I'm not impressed with Hyundai quality and this will be my first and last one. And to think I recommend Hyundai and your dealership (because of Mark Cheatham's excellent customer service). My friend bought a Genesis Sedan. :-(