Zappo's Compliment - Best customer service fastest free shipping!!

Review by beachgirl46 on 2010-09-26
I ordered some things from three different company's, first time with Zappos, the best online shopping experience I have ever had!!!Called late one evening had already shipped next day and was here day after, amazing and free, they have found a loyal customer!!!E-mailed them to thank them and all shipping overnight for free love it, that is how you keep customers!!Also if you have to send back or exchange free!!love it!!!!!
Comments:7 Replies - Latest reply on 2010-09-27
Posted by FAMILYFIRST123 on 2010-09-26:
I have ordered from Zappo's they do what they promise.
Posted by Anonymous on 2010-09-27:
I have been buying shoes from Zappos for a few years now and they have never let me down. They are a great example of how companies can be the best they can be--as you said, great customer service. Thanks for the post.
Posted by trp2hevn on 2010-09-27:
I also had a great experience with them when I ordered from them. My only complaint now is that they are no longer on the Upromise program.
Posted by CaptainSpaulding on 2010-09-27:
What is the "Upromise program"?

Posted by getoverit on 2010-09-27:
Zappo's is great. I don't even think about buying shoes anywhere else because my feet are quite wide and the average shoe store likely doesn't have anything that fits me at all. At Zappo's, I actually can make a selection!

It's not about the lowest prices in the universe but it is about great service. Order the shoes, they turn up on your doorstep before you know it. Try them on and walk around the house for a little while. If you decide you don't like them, just go online and get a return sticker to put on the box and send them back. You have literally a year to decide - they just ask that you don't wear them outside before returning them. How fair is that?

Some of these stores and websites that seem so obsessed with low prices could take a page out of Zappo's book. Sure, I might find the same shoes for a few bucks less somewhere else, but here, I've got great selection and the convenience of making up my mind without a big hassle.
Posted by Anonymous on 2010-09-27:
getoverit, I figure if I didn't have to drive all over town looking for it, I've saved in that way too! Time and money. I can't tell you how many times I've come back empty handed.
Posted by getoverit on 2010-09-27:
Got that right, singsing

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