Princess Cafe Complaint - Poor food preparation and service
BEECHER, ILLINOIS -- I have been patronizing this particular restaurant for the past few years. In the past, the food and service have been excellent, but things were quite the opposite this occasion.
Ordered two fillets and a beef stroganoff, the food arrived and the meat was not cooked to order on all three entrees. The fillets were rare when they should have been medium-well; the beef in the stroganoff was also rare. The three entrees were sent back to the kitchen when returned; one fillet was still not cooked properly, and the beef in the stroganoff was still rare. We told the waitress to throw away the stroganoff because it was not edible.
The waitress was nice, but she took too much time in between the courses. Her timing was way off. We arrived at the establishment at 6:00, and did not receive the entrees the first time, until 8:15.
The owner of the establishment was contacted the day after the incident. Even though the biggest problem was the almost raw food, the owner wanted to blame the waitress for everything that went wrong. This is a family owned business and the cook/manager must be a relative, so he did not want to throw him under the bus. It is easy to blame the waitress for everything.
The owner, after he was convinced that the waitress did not undercook the meat, offered to refund our money. He was turned down and was informed that the purpose of the phone call was to inform him of our complaint, so he was aware that we experienced problems that particular evening, so he can take action to improve the dining experience at his restaurant in the future.
Do to the poor attitude of the owner and cook/manager, we will not return to the Princess Cafe.
The management did not seem to care about our complaints, but they did not charge us for one fillet. This fillet had to be returned to the kitchen two times before it was cooked properly. We paid for the stroganoff, even though it was not edible.
They could have had a bad night, but I am not going to take my chances again. I am going to stay away from this establishment and will never return.