Linders Furniture Complaint - Avoid Stress! Don't Buy From Linders Furniture
COSTA MESA, CALIFORNIA -- We spent over $4K on 2 pieces of furniture at Linder in Costa Mesa in August 18, our couch is custom made and the sale representative assured us it would take 4-6 weeks. As of today, September 27 we still don't have our couch yet. I received a call from their customer service some times on the 13th or 14 informing me that the couch is in their warehouse and will be deliver by next week. However, on the very same week some one called my husband and said the couch will not be available until Oct. 4th and we have reserved the priest for house blessing on this Saturday Oct. 2nd, I called and left the message to the store manager, they never called back, and later on my husband called and the sale representative informed him according to the schedule it should be delivery as promised.
We have never dealt with such a bad customer service, I had other issues and left messages to the sale representative but didn't bother to call back. I'm not sure if other locations are any better, but the one in Costa Mesa is failed big time in their customer service.
At this economy, I will take my time and effort to follow-up with my potential business when they walked in the door and inquired pricing for their needs, this lady sale representative didn't remember pricing she quoted on which items that we were considered buying/ordering. The store was not that busy, they need customer. And after we purchased she didn't bother to follow-up with the delivery, whether we are happy with the purchased. I supposed she doesn't need money and doesn't give a hoop for the potential return customer. She missed out $8K for our beding purchased for another furniture store. DON'T BUY AT LINDER FURNITURE STORE IN COSTA MESA....BAD! BAD! BAD! customer service.
Now reading all the reviews we will have to check the quality of the couch after it delivered.
THANK YOU for reading