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Dollar Rent A Car Systems, Inc. Complaint - Extremely shoddy, inefficient and terrible customer service - car rental
car rental - Complaint
ANCHORAGE, ALASKA -- My husband and I landed in Anchorage airport at 2 am in the morning, after a 10 hour flight. Looked forward to our rental car from dollar which we had booked online weeks back. However we reached the dollar kiosk only to be told that the kiosk was closed and their employees had gone home (while all the other rental car kiosks were open). There was no note, no apology, nothing. Stranded at the airport we then called our hotel, which sent us a car immediately. (that's called customer service, dollar)
However, after 3 hrs of sleep we returned back to the airport at 6 am to take the rental car which we had booked for the entire trip. (we had to drive outside anchorage for a v expensive cruise the same morning). Only to be told by the lady who was back at her desk that she had already given the ONLY car to some other customer last night itself. (even though we had our reservations, and she knew our flight details)
We finally got a car from another rental last minute for the entire trip (budget rental and it was darn good). Dollar seems to feel that they are doing the customers a favor by taking their dollars while providing terrible service.
DONT GO WITH DOLLAR CAR RENTAL. pay a few bucks more for better and more reliable service elsewhere.
(Intend to post the review on all travel websites to warn future travellors.)
However, after 3 hrs of sleep we returned back to the airport at 6 am to take the rental car which we had booked for the entire trip. (we had to drive outside anchorage for a v expensive cruise the same morning). Only to be told by the lady who was back at her desk that she had already given the ONLY car to some other customer last night itself. (even though we had our reservations, and she knew our flight details)
We finally got a car from another rental last minute for the entire trip (budget rental and it was darn good). Dollar seems to feel that they are doing the customers a favor by taking their dollars while providing terrible service.
DONT GO WITH DOLLAR CAR RENTAL. pay a few bucks more for better and more reliable service elsewhere.
(Intend to post the review on all travel websites to warn future travellors.)
Comments:
Posted by jktshff1 on 2010-09-27:
Well written Thanks
Posted by justcuz on 2010-09-27:
I hope you send this directly to Dollar as well. Glad you got another car and it all worked out!
Posted by PissedOff Aussie on 2010-10-29:
Totally agree Dollar are the worst in the World, bar none!
Posted by stiger on 2010-11-18:
First of all, their hours are posted online, and there is a phone number you can call to verify.
Secondly, you didn't call first? You just showed up? Their counter closes at 2am, then you arrive before 2am. You didn't call ahead to re-book? Especially since you can't book online when counters are closed, I assume you booked it before then.
Dollar has NO responsibility in making sure YOU show up on time and NO reason to give you a car if they didn't hear from you.
Secondly, you didn't call first? You just showed up? Their counter closes at 2am, then you arrive before 2am. You didn't call ahead to re-book? Especially since you can't book online when counters are closed, I assume you booked it before then.
Dollar has NO responsibility in making sure YOU show up on time and NO reason to give you a car if they didn't hear from you.
Posted by mk123 on 2010-11-19:
@stiger: its difficult to call if you are in flight which we were..and our car was booked at an airport counter. also once we have given all our credit card information along with our flight nos. and times--why did we need to rebook? And since their online form asks for flight times and pickup time for the car we can assume that their counter will be open at the aformentioned time. (or their online form should not have taken our bookings explaining that the pickup time was not valid). we've booked cars online many times on our trips and have never had a problem with other carriers.
perhaps you are defending dollar coz you feel ok with this poor standard of customer service or maybe work for them..but we dont. and thus we prefer to spend our hardearned dollars at other places with better service.
perhaps you are defending dollar coz you feel ok with this poor standard of customer service or maybe work for them..but we dont. and thus we prefer to spend our hardearned dollars at other places with better service.
Posted by mk123 on 2010-11-19:
UPDATE: sent the letter explaining of complaint to the dollar customer service online 2 months back. Haven't heard a peep from them. ah well..keeping in with their poor customer service tradition i see.
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