Menards stores Complaint - Customer service with Menards stores
MANSFIELD, OHIO -- At Menard's store in Ontario Ohio I saw a great price on an item that I had been looking to buy.(48"x25' reflective bubble insulation). the shelf tag said that this item was on sale for the price of 17.97. at the check out this item rang up at 34.97. I went back to look at the sign on the shelf. I took a picture of this item and its shelf tag. when I got back to the register the front end supervisor was on the phone with the manager. she told the manager that I had a pic of the item at the 17.97 price. the manager said that that was the other item located there...i knew I was right on the advertised price that's why I took a picture to prove it. I ask to speak to the manager, but I was told he was with another customer, and I could wait. I waited a few minutes. if I didn't have my dog waiting in the car I would of pulled up a chair, but leaving my dog in the car was unacceptable at the moment. so I ask for the phone number to corporate office. next morning I called the number that was given to me. it was to an automated info line giving me an address to contact in writing...i did. then I attempted to call the store manager by phone, after asking to speak with the manager, being transferred the phone rang & rang...no one ever answered! what ever happened to customer service???
why is it I have to resort to this? I am a customer and I have proof that I was right!.....NOTE...I NEVER SAW THE SIZE TILL I UP LOADED THE PIC FROM MY PHONE....I SHOULDNT NEED READING GLASSES TO SHOP! THE SALE TAG WAS PLACED ON THE WROG ITEM CLEARLY! ...on the left side of the photo is a large black arrow pointing to the 48x25 size.
shelf tag at menard's