Qwest Complaint - Qwest Sales Reps Are Liars!!!!
Two months ago I upgraded my phone service and was told by the salesman that my bill would only be ONE CENT more than I was currently paying. Now I asked this QWEST sales representative several times to clarify his statement as that price seemed to good to be true to me. He insisted that my bill would only be ONE CENT more than I was paying. OKAY.
Now, at the time my current bill was only about $59 and some change. After the upgrade, I received a bill for $76.97! I called Qwest for an explanation and was told that because the changes were made in the middle of a billing cycle they had to change my billing date, so the bill included charges from my current month as well as those in the upcoming month.
I was assured by the next billing cycle my bill would go back down to the $59 and some change plus a penny. WELL. This month I received a bill for $63.40! Certainly more than the penny I was promised.
This time when I called Qwest I was told that they did not know why the salesman would tell me the upgraded package was only ONE PENNY more when the package was actually FIVE DOLLARS MORE!! That means, instead of 12 cents more a year, I am now paying $60 more a year!!!!!! But, hey, Qwest was real sorry for the mix up. Ah well. What's a duped consumer to do?