Continental Airlines Complaint - Continental Flatbed Seats
Continental does something so unethical, it's almost remarkable in this day and age:
Your select a flight, confirm on the seating chart that they offer flatbed seats, purchase your ticket, and then at some point prior to the flight, Continental removes the flatbed seating chart and gives you their old, tired business class seats. This has happened to me twice now on trips to the Middle East. In one case, the seating chart remained as flatbed until less than 24 hours prior to the flight.
And guess what? If you complain via email to Continental, before, during or after your flights, they will not respond under any circumstances. One phone ticking agent told me, "You have contracted with us to fly you from point A to point B. We have the right to change our equipment at anytime without compensation." And this was just after I had had kidney problems and REALLY needed the flatbed seat. "Customer First" is Continental's motto. What hogwash.
I'm curious to know if there are others out there who have had the same rug pulled out from them, in some cases, less than 24 hours prior to the flight? Does anyone know if we have a class action here for failure of services?